Refund policy

At Home Hub Direct we want you to be completely happy with your order. This policy explains how returns, refunds and cancellations work, alongside your statutory rights under UK law.

30-day returns
You have 30 days after receiving your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. You will also need your order number or proof of purchase.

Opened or installed products
Please note: as a general policy, we are unable to accept returns once the product has been opened or installed. We always recommend inspecting the panels carefully while they are still in their original packaging and before installation, as this allows any damage or imperfections to be identified and resolved before the product is fitted, as it would cause further damage to the product.

How returns work - we collect from you
You do not need to post anything back yourself. To start a return, email us at support@homehubdirect.co.uk with your order number and the reason for your return. We will reply within 1 working day and arrange a convenient date to collect the item directly from your delivery address. Please keep the item in its original packaging, ready for collection. Items returned without first contacting us cannot be accepted.

Collection costs
If your item is faulty, damaged or incorrect, collection is completely free. For change-of-mind returns, a collection charge may apply and will be confirmed when you arrange your return.

Refunds
Once we have collected and inspected the item, we will process your refund to your original payment method, normally within 5-10 working days. We will email you to confirm once your refund has been issued.

Cancellations
If you need to cancel or change an order, please email support@homehubdirect.co.uk as soon as possible. Orders can be amended or cancelled before they are dispatched; once dispatched, they fall under the returns process above.

Damaged or faulty items
Please inspect your order on arrival and contact us straight away at support@homehubdirect.co.uk if anything is damaged, defective or incorrect. Our products are covered by a 1-year warranty against manufacturing defects, and we will arrange a free collection and a repair, replacement or full refund as appropriate.

Your statutory rights
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it for a full refund. This is in addition to our 30-day returns guarantee, and nothing in this policy affects your statutory rights.

Contact
Home Hub Direct - support@homehubdirect.co.uk